We developed a high-quality foam that makes the super efficient packaging process possible. We decided to call it SmartFoam due to its breakthrough properties.

M1 was designed to be the most comfortable and highest quality sofa in its class. Free Shipping and 100 Day Trial lets you try it to believe it. We back it with a lifetime warranty.

SmartFoam technology makes M1 the planet’s most convenient sofa to receive and assemble. No appointments required. It takes one person just minutes to assemble (or disassemble).

Our products are upholstered in spill proof Performance Weave that is OEKO-TEX certified. This means liquid beads off the fabric.

OEKO-TEX label is certified as having passed safety tests for the presence of harmful substances.

We recommend light use for the first 24 hours to allow your sofa to expand and restore its shape evenly. During the first few days, you may notice that the foam appears misshaped or that the fabric has wrinkles—this is completely normal and part of the expansion process. Over the course of a week, the foam will continue to firm up and expand, and the fabric will settle into place. By the end of this period, your sofa will be fully expanded and ready for regular use.

Our breakthrough foam technology works best with time, and your sofa will continue to adapt to your body and environment, becoming even more comfortable as it completes the expansion.

To help with the process, there are a few things you can do:

• Follow our [video guide here] for tips on how to unwrap and position your sofa for optimal expansion.
• If desired, you can gently use a steamer on medium heat to help release wrinkles in the fabric more quickly.

Please note that expansion is a gradual process, and it may take at least one full week for your sofa to fully expand. If you still have concerns after this time, feel free to reach out to us at hello@rovelab.com with a description of the issues and any photos or images of the sofa, and our team will assist you further.

The SmartFoam material is actually more expensive to produce than traditional sofas, not less. You will be surprised by how firm yet supportive SmartFoam can be. The savings come from hyper-efficient storage and transportation, and not the materials. Our innovation in packaging is how we have the lowest carbon footprint per sofa.

是的，我们将把我们创新带来的所有物流节省都转嫁给您。

如果您喜欢它，或者在 100 天内退货，只需支付 99 美元的固定费用。只需保持其原始状态并保护好它，我们将处理其余事宜，包括退货标签和处理后的全额退款。

完全不会。即使您不在家，您也会像其他送货服务一样收到快递。

最好的部分是无需预约。您的沙发将像任何其他服务一样送到您家门口。

Due to high demand and limited stock availability, we are unable to store products or delay shipments. Orders will be dispatched as soon as stock becomes available, and we cannot accommodate requests for delayed shipping.

If you are moving or renovating, please ensure you fully open and inspect your delivery within one week of receiving it. We strongly advise against leaving items unopened in their packaging for an extended period.

大多数人会在一周左右收到货。由于我们采用真空包装创新技术，这比大多数家具送货速度要快得多。

只需在收到订单确认后 2-3 天内使用提供的跟踪链接即可。

Yes, you can make changes to your order, but only if it hasn’t started processing at the warehouse. Changes might include adding or removing items or updating upholstery options. Once your changes are confirmed, you’ll receive an updated invoice for any remaining balance, or a refund for any surplus amount.

If your order is already processing at the warehouse or in transit, changes are no longer possible. In this case, you can refer to our return policy. Unwanted items can be returned (subject to a $99 return fee), and a new order can be placed for the desired items.

If your order has not yet begun processing at the warehouse, you may cancel your order for a full refund.  Please contact the Lab via email hello@rovelab.com or chat to request a cancellation.  The request must be received before the order is submitted for shipment.  

If the order is already processed at the warehouse or in transit, cancellation is not guaranteed.  We can contact Direct Freight Express to request a redirect back to the warehouse.  While they will make every effort to accommodate the request, it is not guaranteed, and a $99 return fee will be deducted from the refund. If the item is already delivered or out for delivery, please refer to our Return Policy.

一切。从 Performance Weave（我们出色的面料）到我们独一无二的 SmartFoam。

对于 Performance Weave 和 SmartFoam，我们提供 3 年保修，并可免费更换。对于超过 3 年的 SmartFoam 保修，我们仅收取相当于零售价 50% 的更换费用。这有助于支付运输和搬运费用，因此您只需支付更换费用即可获得全新的沙发。

联系我们： hello@rovelab.com 。